Payment, Refund and Cancellation policy
This is TechMozer International FZE’s policy for Online Payments, Refunds and Cancellations (“Policy”). This policy applies only to activities TechMozer International FZE(“Company”) directly engages in on its website serviceinsta.ae (“Website”) with the enlisted Service Providers in their platform and does not apply to TechMozer International FZE activities that are "offline" or unrelated to the website or the services extended by the empanelled service providers to its customers.
All payments, be it cash or card, upon satisfactory completion of the service shall be made directly to the service providers by the customer and TechMozer shall not be responsible for refund of such payments arising out of unsatisfactory, incomplete or insufficient services being rendered or offered by its Service Providers.
However, the Company shall ensure that refunds are made to the customers by its service providers upon receiving a complaint to this effect from the customer/s through email or any other electronic form of communication.
PAYMENT CONFIRMATION. The Website user will receive payment confirmation by email on the email address given at the time of order, or a text message at their registered mobile number. The confirmation will be sent by the Service Provider after the payment has been processed as soon as practically possible.
REFUNDS. Should there be an inadequacy of service or the service has not been delivered at all, it shall be solely the responsibility of the Service Provider to make good of such losses by refunding the amount to the customer. It is the responsibility of the Website user to ensure to bring such cases to the attention of the Service Provider with a copy to the Company by emailing [email protected]
for prompt follow up and closure of such cases in a speedy manner.
If a user perceives that the service delivered by a Company’s service partner was unsatisfactory or caused damages to the user’s property, it is the responsibility of the Website user to ensure to bring such cases to the attention of the Company by emailing [email protected]
within 24 hours of such an incident.
The Company will attempt to mediate between the user and the service partner. The Company does this on a “best effort” basis and does not in any way guarantee that any compensation is paid to the user or that the user is refunded for the service cost. The Company may at its own discretion decide to temporarily or permanently terminate the service of the Service Provider from its Website depending upon the gravity of the matter involved.
Refunds will be made by the Service Provider onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing back of the credit card.
CANCELLATIONS AND NO SHOWS. Cancellations are fully refunded if communicated to the Service Provider at least 24 hours before service delivery is scheduled to take place. If a cancellation is made less than 24 hours prior to service, but before the scheduled service delivery, the Service Provider will not refund your payment. In cases where a cancellation is made by the user after the scheduled service delivery date, or in case of “no show” by the user at the time of service delivery, no refunds will be provided.